in the nick of time...

i made a promise to my favorite customer of the day today.
his name is Zack, and he's great. located in somwhere-i-should-have-known, ohio.
honestly, i'd never heard of the teeny place, but he said it's a big deal!
i promised him to write a blog by 11 p.m. his time, which is in 6 minutes, my time.

you know how some people just make your day? well, he made mine.
he called in because the internet in a hotel was down. and they had no access to the room where the modem was located....
when i hear that in the call, it becomes silent. you can hear crickets in neighboring states.

i can't troubleshoot a modem if you can't access it...

i told him a story of a man who made me reset the modem eight times, before it finally reset.
and then i reset his. it NEVER works remotely...

first try, SUCCESS!
it kept timing out though, so i tried it again and again and again.
and while it kept timing out, we kept talking.

something came up about me needing to lose 15 pounds, but how i'm hot. then i had to prove it, so i referred him to my blog. obviously, i was right. i don't need to lose 15 pounds!

then i found out he wasn't even there!!! he was just calling because he felt bad for them in this teeny little town in Michigan on a Thursday night at 7:30 with nothing better to do than play Happy Aquarium on facebook.

he teased my name. "Your parents honestly named you Jaycie Penny?"
me, "yes."
him, "That's so awesome!"

well, yes. they are super geniuses, in my humble opinion.

just for the record Zack, a mocha frappaccino with toffee nut syrup and the whipped cream mixed in is definitely like Christmas in a cup!

he thought it was weird that i wasn't wearing shoes or socks at work...it's not weird! my piggies just like to be naked!

long story short, and even less time for me to post this, he had the funnest laugh and was by far the best customer to talk to.

oh yes, i also saved the day! after like, 22 resets of the modem, it came back up online!
normally, i reserve being a superhero for Tuesdays and bank holidays.

i just made an exception for him because he had a cute laugh. and that he laughed at my lame jokes in the first place!